Refund Policy

Refund Policy Details

Cancellations made 7 days or more prior to check-in: 100% refund (minus transaction charges).
Cancellations made 3–6 days prior to check-in: 50% refund.
Cancellations made less than 72 hours prior to check-in or no-show: No refund.
In case of unavoidable circumstances (natural disasters, government restrictions), the resort may offer rescheduling instead of a refund.
Refunds, if applicable, will be processed within 7–10 business days to the original payment method.

Payment Policy

An advance payment is required to confirm all bookings.
Accepted payment methods: Cash, Mobile Banking (bKash, Nagad, Rocket), Bank Transfer, and major Credit/Debit Cards.
For corporate or event bookings, at least 50% advance is required, with the balance payable before or on the day of check-in/event.
Any additional charges (extra food, activities, or late check-out fees) must be settled before departure.

All bookings must be made through our official website, authorized partners, or by direct communication with the resort.
Booking confirmation is subject to receipt of advance payment. Without advance, they will be considered “tentative” and may be released.
Guests must provide accurate details (number of persons, age of children, special requests). Misrepresentation may lead to cancellation without refund.
Group bookings, weddings, or corporate events require prior approval and specific contract agreements.
Modifications to bookings (date change, room change) are subject to availability and applicable charges.

Guests must present valid identification (NID/Passport/Driving License) at the time of check-in.
Standard check-in time: 2:00 PM | Check-out time: 12:00 PM (early check-in or late check-out is subject to availability and additional charges).
The resort premises, including the swimming pool and recreational areas, must be used responsibly. Management is not liable for accidents or injuries caused by negligence.
Outside food, alcohol, or illegal substances are strictly prohibited.
Smoking is allowed only in designated areas.
Damage to resort property caused by guests will be charged accordingly.
Management reserves the right to refuse service or cancel bookings in case of misconduct, false information, or violation of resort rules.

RASS Resort is committed to protecting the personal information of guests.
We collect information such as name, contact details, payment information, and special requests solely for reservation, billing, and service improvement.
Personal data will not be shared with third parties, except when required by law or for secure payment processing.
We may use guest contact details to share booking confirmations, special offers, and updates. Guests can opt out of promotional communications at any time.
All online transactions are secured with industry-standard encryption.