Booking Policy

Booking & Cancellation Policy Details

All bookings must be made through our official website, authorized partners, or by direct communication with the resort.
Booking confirmation is subject to receipt of advance payment. Without advance, they will be considered “tentative” and may be released.
Guests must provide accurate details (number of persons, age of children, special requests). Misrepresentation may lead to cancellation without refund.
Group bookings, weddings, or corporate events require prior approval and specific contract agreements.
Modifications to bookings (date change, room change) are subject to availability and applicable charges.

All cancellations must be requested in writing (email, WhatsApp, or official booking platform).
Individual Bookings:
- 7 days or more before check-in → No cancellation fee.
- 3–6 days before check-in → 50% of the booking will be charged.
- Within 72 hours of check-in/no-show → 100% of the booking will be charged.
Group & Event Bookings (corporate events, weddings, large parties):
- 15+ days before → Full refund (minus SSL Commerz transaction fee).
- 7–14 days before → 50% of the advance will be forfeited.
- Less than 7 days before → No refund.
Date changes or rescheduling are allowed only if rooms/venues are available.
The resort may cancel bookings in case of natural disasters, government restrictions, or emergencies. In such cases, guests will be offered a full refund via SSL Commerz or rescheduled without penalty.
All financial adjustments (refunds/cancellations) will strictly follow SSL Commerz payment cancellation and refund rules to ensure security and compliance.

An advance payment is required to confirm all bookings.
Accepted payment methods: Cash, Mobile Banking (bKash, Nagad, Rocket), Bank Transfer, and major Credit/Debit Cards.
For corporate or event bookings, at least 50% advance is required, with the balance payable before or on the day of check-in/event.
Any additional charges (extra food, activities, or late check-out fees) must be settled before departure.

All refunds will be processed according to the SSL Commerz Payment Gateway rules and timelines.
Refund eligibility:
- Cancellations made 7 days or more prior to check-in → 100% refund (minus any gateway/transaction fees).
- Cancellations made 3–6 days prior to check-in → 50% refund.
- Cancellations made less than 72 hours prior to check-in or no-shows → No refund.
Refunds will be credited back to the original payment method (bank account, card, or mobile wallet) through SSL Commerz.
Processing time: typically 7–10 business days (subject to SSL Commerz settlement rules).
For event/group bookings, refund policies may differ (as outlined in the Cancellation Policy).